Yes.

Depending on the item you wish to order, there are rushes available or expedited shipping methods at additional costs.

• Shipping Method & Estimated Delivery Time
• Shipping Notify / Tacking Order
• Return Policy

Shipping Method & Estimated Delivery Time

Bridesmaid Dress

Floraswedding ships all items through Fedex / EMS International Air Express to world wide. The shipping time of FedEx usually takes 3-7 business days.

In order to ensure that your items arrive in time for your event, please use the following calculation to determine the estimated date you’ll receive your order:

Processing Time: the period of time from when you submit your order to when the order leaves the warehouse. In this period we may contact you to confirm order details or prepare your custom order product. After we confirm the size with you though the email we will ship the dress out within 20 days.

Shipping Time: the period of time from when the item be shipped by Fedex / EMS to when it arrives at your door. It usually takes about 3 - 7 business days.

When your order is shipped, a notification will be sent to the email address you provided. You can find a tracking number in the Email and you can track the state of order online.

Floraswedding will notify our customer when order shipped

When your order is shipped, a notification will be sent to the email address you provided. You can find a tracking number in the Email and you can track the state of order online.

Important

You can’t change your shipping address after you placed an order, or we probably will cancel the order and refund the money to you. So please make sure you left the correct shipping address while you making the order.

Return Policy

Floraswedding wants customers to be happy. Sometimes a return is necessary to achieve customer satisfaction. Understanding that returns are appropriate for certain issues, we have set up a few guidelines to assure that returns are handled properly and fairly:Returns may be considered under the following conditions only:

• All requests for returns due to mistaken shipments or disatisfaction must be approved by Floraswedding within four business days of receipt of order.
• You should provide us the Authorization of the shipping goods. Failure to approve the Authorization will result in no action.
• Merchandise must be in new condition, you can try it on, but don’t make it dirty or altered.
• No credit will be issued on items damaged due to shipping problems and any other situations beyond our control. The shipping company is liable for shipping negligence and you request damages from the shipping company.
• On approved items, buyer shall be responsible for shipping costs both ways unless Floraswedding is responsible for the return due to sending the wrong item.

We will give you an order number after you pay. You can track your order by using the order number on our website. You can also contact our customer service with email or using the live-support service.